Limited Warranty
1) Coverage: Your Supplier warrants that The Printer will conform to the manufacturer’s specifications and be free from defects in materials or workmanship for a period of two years* from the date of original purchase by the user, but there are additional conditions on the Print Head warranty (see paragraph 2).
2) Limited Print Head warranty: Your Supplier warrants that, under normal use and service, thermal Print Heads will be free from defects in material and workmanship for a period of two years* from the date of original purchase provided that Your Supplier-approved card media is utilized. If a warranty claim is submitted for a defective Print Head, Your Supplier will have the right to inspect the Print Head and samples of the printed and blank ID cards used with it for the purpose of verifying that the claimed defect has not been caused by non-supplier approved media, or by foreign particles or substances which have caused chemical or physical damage. Your Supplier's decision in any such claims shall be final.
3) Warranty claims: If the printer proves defective during this period, please contact your supplier’s service center. Your Supplier service center personnel may first ask you to carry out certain simple checks to confirm the nature of the problem, and if a return is appropriate they will issue you a Return Merchandise Authorization (RMA) and consignment instructions to the appropriate repair center. Your Supplier will, at its option, repair or replace the defective parts at no charge to the customer.
4) Warranty limitations: The warranty does not apply to the printers that have been:
• Damaged through physical or electrical mishandling.
• Damaged through operation in environments which are outside normal office conditions in terms of corrosive atmosphere,
temperature, humidity, shock or vibration.
• Improperly installed or interfaced to other products which may exhibit software problems or expose the Printer to improper
voltages or control signals.
• Used with consumables from any source other than Your Supplier.
• Serviced or interfered with by anyone other than Your Supplier authorized service provider.
5) Shipping: Insurance and shipping costs incurred in sending the The Printer for warranty service are the responsibility of the customer. Whenever possible Your Supplier service centers will use the same class of shipping service selected and paid for by the customer to return the printer. Return shipping costs from. After obtaining the RMA as described above, the printer should be securely packed in its original packaging with proof of date of purchase and a note describing the problem and quoting the RMA. The printer must be sent to the service center address supplied with the RMA by the main service center. Please also mark the RMA on the outside of the shipping carton. All customs duties and taxes, if applicable, are the responsibility of the customer.